Email [email protected]. We aim to reply within one business day.
What BulkPilot does
You set a fixed price for buying 2, and a fixed price for buying 3, on any product. BulkPilot shows "Buy 2 for X" / "Buy 3 for Y" buttons on the product page and the cart page, and its checkout Discount Function applies the right price automatically — no discount code needed, and it works on stores without Shopify Plus.
Common questions
Why don't I see the bulk-pricing buttons on my storefront?
Two things have to be true: the product needs a tier configured in Tier rules, and the theme app block needs to be added to your product and cart templates in Online Store → Themes → Customize. Adding the app doesn't place the blocks automatically — that's a theme editor step.
Does the cart drawer show the buttons too?
Not in this version. BulkPilot's cart block renders on the cart page template only; a drawer-style cart (the default on Dawn and most Online Store 2.0 themes) is a known limitation, planned for a future update.
Why did checkout apply a different discount than my tier?
BulkPilot's discount combines with order-level and shipping discounts, but not with other product-level discounts. If another app or a store-wide product discount is active on the same item, Shopify applies whichever one wins under its own combination rules — that is expected, not a bug.
What does the "current vs. original price" setting do?
In Settings, you choose whether bulk pricing is calculated from the product's current selling price or its original price. This matters when a product is already on sale — it decides whether your bulk discount stacks on top of that sale or is based on the regular price.
Reporting a problem
Email [email protected] with your store domain, the product, and roughly when the problem happened. That is enough to find the relevant records.